Confidentiality Terms and Conditions

Each counsellor is obliged to comply with the Data Protection Act 1998, and to comply with their recommendations for storing sensitive data, ensuring that safeguards are in place to keep this data secure, private and confidential. Total confidentiality will be maintained, subject only to the following exceptions:

• Disclosures where the counsellor believes serious harm may befall a child.
• Disclosures that would leave the counsellor liable to civil or criminal court procedure if not disclosed.

This would only be done with your prior knowledge and only to people who absolutely needed to know (e.g. doctors or police).

Copies of your counselling session transcripts are kept on a secure, password protected remote server, never on your counsellors personal computer. If you have concerns about keeping your transcripts confidential, please ask us for advice about this.

Counsellors will be subject to the 'CCC' complaints procedure.