Your session is now booked, and a confirmation of the date and time has been emailed to you. This will also include the link for the Skype or FaceTime call. If you don’t receive the email, please check your junk/spam folder (especially if you have a hotmail account).

Please be aware that you are responsible for attending pre-arranged sessions, non-attendance will still be charged for.

If you have not yet done so, please make sure you have filled in our initial contact form, so we know some background details about your situation.

Of course we value your honest feedback at any point, and obviously it’s best if you can do that during a session, but if for whatever reason you’d like to say something about the service anonymously, then we have a feedback form for that purpose.

You should also look at our confidentiality and privacy policy sometime before your first session.