This is very important to us, and is a cornerstone of all therapy practice; please read our confidentiality policy.
You can also remain anonymous if you wish – you don’t need to use your real name.
Bright Eye, and each therapist, are obliged to comply with the new General Data Protection Regulation (GDPR), following its recommendations for storing sensitive data, and ensuring that safeguards are in place to keep this data secure, private and confidential.
To use the service you will need to share your name and email address with us and Stripe, our payment handler. Your name and email address will normally be stored for one year after your contact with us.
However, you may request that all data held about you is deleted, if you prefer.
Total confidentiality of material shared within sessions will be maintained, subject only to the following exceptions:
- Disclosures where the therapist believes serious harm may befall a child.
- Disclosures that would leave the therapist liable to criminal court procedure if not disclosed (eg. threats of terrorism).
- If you disclose that you are planning to take your own life (not simply thinking about it)
Action would only be taken with your prior knowledge and only to people who absolutely needed to know (e.g. your GP).
If you have concerns about confidentiality, please ask us for advice about this.
As an essential aspect of professional practice, all therapists receive supervision about their work, however no identifying details will ever be shared about you.
You have a right to complain to the ICO if you think your data has been mishandled.