Frequently Asked Questions About Therapy

Therapy Sessions

Will it be the same therapist each time?
Absolutely, just like ordinary counselling or therapy.

How much do sessions cost?
Have a look at our Fees page.

What times are appointments available?
From 10am until 7pm Monday to Friday, and 10am to 1pm on Saturday.

How long does each session last?
For one hour, usually once per week, but it's very flexible, and we can often adapt to whatever schedule you need.

Can I get a copy of everything said during the session?
Yes, an audio recording of the session can be emailed to you every time.

Is this an AA, 12 step programme?
No, it is not, we use a more modern approach called cognitive behavioural therapy, combined with counselling. This has been proven extensively as the most effective treatment for alcoholism or addiction, and is now the recognised method used by the NHS.

What about confidentiality, I want to be sure that everything I say is private?
This is very important to us, and is a cornerstone of all counselling practice. Please read our confidentiality policy. You can also remain anonymous if you wish - you don't need to use your real name.

Technical Issues.

Do I need to download or install any software to use your service?
Quite simply, you don't need anything but what you're using right now. If you prefer to see your counsellor by having your session on Skype video, you can download that for free here.

What about other people who use my computer seeing that I've had counselling with you?
You can clear your History - available under the Tools menu, Internet Options section of Internet Explorer or Firefox. We also recommend saving your session transcripts on a removable memory stick, or USB drive (cheaply available in the high street).

What to do next

Fill in our consultation form, and a counsellor will reply to you within two days. Once you pay for your session, you can choose your appointment time from the booking calendar - including evenings and weekends. You will then be given the login details for the private chat-room or Skype contact.